Shipping

Preparation time

Each piece of jewelry is crafted especially for you. Please allow
14-30 business days from order time until the item is shipped.
Please keep in mind that due to the fact that my products are handmade, Shipping time is added above the time it takes us to make your products.
We promise the wait is worth it !
If you need a certain item earlier than the delivery time, contact me and I will do my best to deliver it as soon as possible.

Email us at nhenenjewelry@gmail.com to get an update about the status of your purchase or any additional
questions that you might have

Self-Pickup

Orders can also be picked up from the studio, contact us for coordination before arrival.

Local

You can order on the website to addresses throughout the country
Free local shipping on orders above 1900 ₪
We offer for orders at a lower price, a delivery by messenger to your door for 40₪.

Local orders are delivered straight to you with a door-to-door service within a private Local delivery company.
Delivery takes up to 5 business days.

*It is recommended to choose the address where you are most of the time. If you live in remote areas - Eilat, the Golan Heights, the Arava,... - the delivery may take a little longer. Make sure that you have entered the recipient contact information, including a phone number. Please note: In address without streets, write "without street".

International

Free international shipping on orders above 4000 NIS
We offer for orders at a lower price, D2D express shipping with a standard rate of 220 ILS on all international orders.

International orders are shipped by Fedex express shipping with door-to-door service and a tracking code. Estimated delivery time is 3-5 business days.

Custom and duty charges

Products shipped outside of Israel may be obligated to charges enforced by local regulation. Therefore the recipient of the products is responsible for all customs and import duties required for the export of their goods.

Any additional taxes, fees or other charges required to clear the parcel through customs will also be paid in full by the recipient.

Unfortunately, we have no control over these charges and cannot predict what they may be. As a result we will be unable to advise or provide any assistance on these processes. For further information we recommend that you contact your local customs office.

additional information

  • Delivery times are estimated, in rare cases there may be delays, we will make sure to update the customer
  • All orders are processed in ILS. Prices shown in $ are according to the most recent currency exchange rates and may vary.
  • Credit information sharing: We do not share customers’ credit card information with any third parties or vendors.
  • We are entitled to update our shipping policies at any time.