Warranty

NOA HENEN Jewelry Studio produces high quality luxury jewelry. Our production and design process is done according to the highest standards. All the jewelry is Handmade to order, made of precious metals combined with diamonds and gems.

Warranty

The warranty on our jewelry is for a period of one year from the date of purchase. For jewelry priced over 8000 NIS, the warranty is for a period of two years.

Our warranty is for manufacturing defects only and is valid under the following conditions:
1. The jewelry is maintained at a reasonable level.
2. There was no contact of the jewelry with acids or chemical substances such as: bleach, chlorine or other cleaning materials.
3. No repairs or other jewelry works were performed on the jewelry that were not done by the NOA HENEN Jewelry Studio.
4. The warranty is not valid for breakage, tear or damage to the jewelry due to unreasonable use and poor handling.
5. The warranty is not valid in the event of an accident or malicious damage.
6. The warranty is not valid in the case of natural wear and tear such as: stretching of a flexible piece of jewelry, ring bending, etc. Ring curvature is not defined as a manufacturing defect and therefore is not covered by the warranty.
7. The warranty is not valid for loss or theft of jewelry or parts of it.

As part of the warranty, the jewelry will be repaired or renewed but not replaced or credited.

We offer a paid repair service for jewelry purchased in the store without a time limit even after the end of the warranty period for repairable damages. The cost of the repair will be determined according to the type of repair and will be given to the customer for approval before starting the work.

A cleaning and polishing service for jewelry purchased in our store, including gems and diamonds, will be provided without a time limit.